winerPrivacy Policy

This page describes what we collect when you use winer and how we keep that data protected. We at winer handle personal information strictly—no sales to third parties, no unexpected sharing, and transparent disclosure of how your data moves across our systems.

Our service is available only in jurisdictions where online gaming and sports betting are legal and regulated. Users are responsible for verifying that their access and use of winer comply with their own jurisdiction's law. The privacy commitments outlined here apply to all accounts on winer, whether you access us from Jakarta, Surabaya, Bandung, or any other supported region.

We believe data protection is not a checkbox—it is a foundational practice. When you deposit via DANA, e-wallet, mobile banking, or local payment, when you verify your identity, and when you withdraw funds, we collect only what we need and retain it only as long as necessary. This policy sets out the details.

What we collect on winer

We collect your email address, phone number, full name, and date of birth when you register an account on winer. These details are required to verify your identity and establish your account. We also collect your address (street, city, postal code) during KYC (Know Your Customer) verification, which is a legal requirement for any platform handling real-money transactions in supported jurisdictions.

When you make a deposit or withdrawal, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not store your full card or wallet credentials; instead, we retain only a masked reference (e.g., the last four digits) and transaction metadata such as the amount, timestamp, and status. Our payment processors handle the actual card or wallet data, and they maintain their own privacy standards.

We track your activity on winer—bets placed, live-dealer table sessions, sportsbook wagers, slot game plays, and account logins. This data helps us detect fraud, comply with anti-money-laundering rules, and improve our platform. We do not sell this activity log to third parties. Government agencies may request account data under legal process; we comply with lawful demands and notify you where permitted by law.

We collect your IP address and browser type for security and fraud prevention. If you access winer during high-risk periods (such as the Liga 1 season or Piala AFF tournament weeks), we may apply additional verification checks to protect your account. We do not profile you based on gambling habits; we use this data solely to prevent unauthorized access and money laundering.

Our third-party processors

We work with payment gateways, identity-verification services, and cloud-hosting providers. These processors may store copies of your data in their own systems. They are bound by contracts requiring them to protect your information and use it only for the purpose we specify. Our servers may sit outside your jurisdiction; if your data transfers internationally, we ensure encryption in transit and equivalent legal protections at rest.

We do not share your data with sportsbook affiliates, slot-game studios, or live-dealer providers. Each of these partners operates under our data-processing agreements. If you use a promotional code or referral link on winer, we record that link identifier but do not share your personal details with the referrer.

Your rights and our commitments on winer

You have the right to access, correct, or delete your personal data held on winer, subject to legal retention obligations. If you request deletion, we retain your transaction history and identification documents for seven years to comply with financial-crime regulations. However, we remove your email, phone number, and address from active systems within thirty days of your request.

You can lodge a complaint with your local data-protection authority if you believe we have mishandled your information. We at winer do not retaliate against complaints; filing a data-protection report does not affect your account status or withdrawal eligibility.

We do not store passwords in plain text. Your login credentials are hashed using industry-standard encryption. When you reset your password, we send a time-limited link to your registered email address; you can set a new password directly without our staff ever seeing it.

Our privacy policy may change as we add new payment methods, update security practices, or respond to legal changes. When we make material updates, we will notify you via email at least thirty days in advance. Continued use of winer after the notice period means you accept the new terms.

Contact us about privacy

If you have questions about how we handle your data, wish to exercise your rights, or suspect a breach, contact our support team via email. We respond within two business days. You can also request a complete data export in machine-readable format; we provide this within ten business days at no cost.

We at winer take privacy seriously because your trust is the foundation of everything we do. Our commitment is transparency, security, and respect for your rights—whether you are betting on football during Idul Fitri season or playing live blackjack late at night.